Cookie policy

Cookie Policy for Stardio Limited

We use cookies on this website and the Stardio Platform / App to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can choose to accept or to reject the cookies we place on our website and the Stardio Platform / App.

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, smartphone, Smart TV or other smart device if you agree. Cookies contain information that we use to recognise you as an existing customer when you return to our website at a later date.

Types of cookies
  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The cookies used on the Stardio Platform / App allow us to monitor how long you have remained within a Stream, when a Participant joins and leaves a Class and whether a particular feature such as music is accessed.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Specific cookies we use

We use the following specific cookies on our website:

Cookie Title
Cookie Name
PurposeMore information

We use Klaviyo which uses cookies as a part of our web tracking to gather information and help improve conversion rates and email performance.

When Klaviyo’s JavaScript is enabled, the __kla_id cookie can track and identify site visitors through an auto-generated ID. This cookie can temporarily hold personally identifiable information. Once a visitor is identified, the cookie can pass their data into Klaviyo. A visitor can be identified when they:

  • Fill out a Klaviyo signup form
  • Click a link from a Klaviyo email

Once a user is identified, this web cookie will last for two years.

Examples of purposes for which a cookie may be used:

This cookie enables us to:

(a) Estimate our audience size and usage pattern.

(b) Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted to your individual interests.

(c) Speed up your searches.

(d) Recognise you when you return to our site.

(e) Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time you spend on which pages of our site, which links you choose to click, what you do and don’t like) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. 

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.


Stripe uses cookies in accordance with our Privacy Policy to:

ensure that our Services function properly,

detect and prevent fraud,

understand how visitors use and engage with our Site, and

analyze and improve Services.

There are two main types of cookies that can be set:

First party cookies: these cookies are placed and read by Stripe directly when you use our Services,

Third party cookies: these cookies are not set by Stripe, but by other companies, like Google or Facebook, for site analytics purposes. See further details below on how to manage these cookies.

How Stripe Uses Cookies

Cookies play an important role in helping us provide effective and safe Services. Below is a description of the commonly used cookie types and the purposes that apply to them. Each section references Stripe’s Cookie Settings Dashboard, where you can find more information about each cookie, and exercise your choices.

For Stripe-affiliated websites, you can learn more about cookies by visiting those sites directly.

Necessary Cookies

Some cookies are essential to the operation of our Site and Services and make it usable and secure by enabling basic functions like page navigation and access to secure areas of the Site. We use those cookies in a number of different ways, including:

Authentication. To remember your login state so you don't have to log in as you navigate through our Site and dashboard.

Fraud Prevention and Detection. Cookies and similar technologies that we deploy through our Site help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services. For example, in order to process payments transactions for our Users, it is necessary for Stripe to collect information about the transaction and the Customer. To help secure these transactions and minimize fraud, we collect additional information through the use of cookies and other technologies in helping to identify bad actors and prevent them from making fraudulent transactions. Customers should check our Users' sites for more information about the use of Stripe cookies for fraud detection.

AWSYou can find more information on AWS cookies at

Cookies and other technologies used for analytics help collect data that allows services to understand how you interact with a particular service. These insights allow services to both improve content and build better features that enhance your experience.

Some cookies and other technologies help sites and apps understand how their visitors engage with their services. For example, Google Analytics uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. ‘_ga’, the main cookie used by Google Analytics, enables a service to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

Google services also use ‘NID’ and ‘ENID’ cookies on Google Search, and ‘VISITOR_INFO1_LIVE’ and ‘YEC’ cookies on YouTube, for analytics.

Frequently asked questions:

Can I still browse your website or order products if I reject the cookies?

We have to use certain essential cookies (see “Strictly necessary cookies” above). However, if you click to reject cookies, we do not block your access to our website – it just means we can’t remember your preferences or tailor your next visit to your needs. For this reason, we recommend accepting the cookies.

Do I have to reject the cookies each time I visit your website?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. To find out how to do this for your particular browser you can go to “help” on your browser’s menu or you can visit

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access parts of our website.

How do I delete Stardio Limited cookies?

Cookies are essential in order to use this site, but you have the choice to delete existing cookies and block new ones. We have provided functionality for you to clear these cookies, by following the link below.

Clear our cookies from your browser

If you delete cookies on your browser set by us you will be logged out of your account and lose any items in your trolley.

Join our newsletter

Be the first to know the latest news. We will never spam you, we promise!

Subscribe to our Youtube channel

Follow our

Social Channels