Cookie policy

We use Klaviyo which uses cookies as a part of our web tracking to gather information and help improve conversion rates and email performance.

When Klaviyo’s JavaScript is enabled, the __kla_id cookie can track and identify site visitors through an auto-generated ID. This cookie can temporarily hold personally identifiable information. Once a visitor is identified, the cookie can pass their data into Klaviyo. A visitor can be identified when they:

• Fill out a Klaviyo signup form
• Click a link from a Klaviyo email

Once a user is identified, this web cookie will last for two years.

Examples of purposes for which a cookie may be used:

This cookie enables us to:

(a) Estimate our audience size and usage pattern.

(b) Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted to your individual interests.

(c) Speed up your searches.

(d) Recognise you when you return to our site.

(e) Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time you spend on which pages of our site, which links you choose to click, what you do and don’t like) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. 

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Stripe uses cookies in accordance with our Privacy Policy to:

ensure that our Services function properly,

detect and prevent fraud,

understand how visitors use and engage with our Site, and

analyze and improve Services.

There are two main types of cookies that can be set:

First party cookies: these cookies are placed and read by Stripe directly when you use our Services,

Third party cookies: these cookies are not set by Stripe, but by other companies, like Google or Facebook, for site analytics purposes. See further details below on how to manage these cookies.

How Stripe Uses Cookies

Cookies play an important role in helping us provide effective and safe Services. Below is a description of the commonly used cookie types and the purposes that apply to them. Each section references Stripe’s Cookie Settings Dashboard, where you can find more information about each cookie, and exercise your choices.

For Stripe-affiliated websites, you can learn more about cookies by visiting those sites directly.

Necessary Cookies

Some cookies are essential to the operation of our Site and Services and make it usable and secure by enabling basic functions like page navigation and access to secure areas of the Site. We use those cookies in a number of different ways, including:

Authentication. To remember your login state so you don't have to log in as you navigate through our Site and dashboard.

Fraud Prevention and Detection. Cookies and similar technologies that we deploy through our Site help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services. For example, in order to process payments transactions for our Users, it is necessary for Stripe to collect information about the transaction and the Customer. To help secure these transactions and minimize fraud, we collect additional information through the use of cookies and other technologies in helping to identify bad actors and prevent them from making fraudulent transactions. Customers should check our Users' sites for more information about the use of Stripe cookies for fraud detection.

Cookies and other technologies used for analytics help collect data that allows services to understand how you interact with a particular service. These insights allow services to both improve content and build better features that enhance your experience.

Some cookies and other technologies help sites and apps understand how their visitors engage with their services. For example, Google Analytics uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. ‘_ga’, the main cookie used by Google Analytics, enables a service to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

Google services also use ‘NID’ and ‘ENID’ cookies on Google Search, and ‘VISITOR_INFO1_LIVE’ and ‘YEC’ cookies on YouTube, for analytics.